The myAudi app shows the wrong charging status: why it lies, and how to fix it

You plug in, check the myAudi app on the train, and it tells you the car is at 47% and still charging. You get home and the dashboard says 92% and "charging complete two hours ago." Or it's the opposite: the app insists charging is finished, but the cable is still drawing power. This kind of mismatch is unsettling, especially if you're trying to leave on time or you're paying by the minute.

The good news is that the car is almost always right and the app is almost always behind. The myAudi app reflects whatever the car last reported to Audi's servers, and that handshake depends on the car having a connection, the servers being healthy, and the app having permission to refresh.

Why the app drifts

Three links have to work in sequence for the app to show live status:

1. Car to Audi cloud. The car has its own embedded SIM. Underground car parks, very cold weather, or a parked-too-long power-saving mode can stop it pushing updates.
2. Audi cloud to your account. Audi Connect outages, account suspensions after a payment lapses, or region/country settings being out of sync after travel can all break this.
3. Cloud to the app on your phone. A stale auth token, a paused background refresh, or an old app version will leave you looking at a cached state.

When any one of these links pauses, the app freezes on the last status it received. It will look correct for a while, then suddenly look wrong when the car has moved on but the update hasn't.

Step 1: trust the car, then refresh

Walk to the car and check the MMI charging screen. That's the source of truth: state of charge, charging power, time remaining, whether the session is active or complete. Whatever the screen says is what's really happening in the battery.

Then, in the myAudi app:

• Pull down to refresh the vehicle status (not just the screen).
• Force-close the app and reopen it.
• Check that you have an active mobile data or Wi-Fi connection on the phone.

In nine cases out of ten, the app catches up within a minute.

Step 2: re-establish the link

If the app stays wrong after a refresh:

• Sign out of myAudi on the phone, then sign back in. This forces a new authentication token.
• In the car, open the user/connectivity menu and confirm the primary user is still your account and that the embedded data connection is active.
• Check the Audi Connect status page or the in-app notifications for any current platform outages.

Step 3: keep both sides current

• Update the myAudi app from your app store. Audi has shipped many small fixes for charging status sync.
• Update the car's infotainment software in the MMI Settings menu. On Q4 e-tron and other MEB cars in particular, charging telemetry reporting has improved across recent software builds.

Step 4: don't over-rely on the app for the critical decision

If you genuinely need to know whether the car is ready to drive (cold morning, tight schedule, long trip ahead), the app is a convenience, not a source of truth. Step outside and look at the car's own display. That display reads directly from the BMS and is correct even when the cloud isn't.

A note on the physical side

App status problems are software, not cable problems, but a flaky AC cable can produce a parallel symptom: the car repeatedly stops and restarts charging, and the app shows whichever state it caught most recently. If you see status mismatches alongside actual charging dropouts, eliminating the cable with a Voldt® Audi-compatible Type 2 charging cable keeps the two issues from being confused.

Bottom line

The app is showing a stale snapshot, not lying. Trust the car's display, refresh the app, re-link the account if needed, and update both sides.