Your Audi keeps forgetting saved charging locations: what's actually going wrong

You've set your home address as a charging location, configured a comfortable off-peak window, told the car to only charge to 80%, and saved your usual work car park as a secondary location. A week or two later, it's all gone. The car asks again whether this is a charging location. The schedule is back to defaults. You re-enter it. A few weeks later, it forgets again.

This is a software-side issue, not a hardware fault, and it affects multiple Audi models across the e-tron, Q4 e-tron, Q6/Q8 e-tron, e-tron GT, and TFSI e PHEV ranges. The mechanism is similar in each case: location-based charging settings live in the MMI/MIB infotainment stack and sync with your myAudi account, and one of those layers occasionally loses the data.

Where these settings actually live

When you save a charging location on an Audi, you're really writing to two places at once:

• The car's MMI/MIB system, which stores the GPS coordinates, the wallbox association, and your preferences (max state of charge, departure times, climate preconditioning).
• Your myAudi cloud account, which syncs those preferences across the app and, for newer models, across the car after a reset.

Settings get "forgotten" when these two get out of sync. The usual culprits:

1. A myAudi account that has been signed out, switched, or had its key user reassigned.
2. An over-the-air update that resets infotainment user preferences but doesn't restore them cleanly.
3. A weak or absent mobile data connection in the car at the moment a setting was saved, so it never made it to the cloud.
4. A factory reset or a workshop reset performed by a dealer who didn't re-pair the myAudi account afterwards.

Step 1: confirm the account state

In the car, open the user/profile menu and verify:

• Your myAudi account is signed in and shown as the primary user.
• The car has a working data connection (the small connectivity icon should be solid, not dimmed).
• Privacy mode is not active. "Private mode" on some Audis prevents location data being stored at all, which can look identical to "the car forgot."

In the myAudi app, confirm you can see the same vehicle and the same paired user. If the app shows a stale photo, an old VIN, or an unexpected name, that's the source.

Step 2: re-create the location cleanly

Delete the existing home or work location entirely rather than editing it. Drive to the spot, park, and add it as a fresh charging location. Save the schedule and the state-of-charge limit. Then check the myAudi app within a few minutes to confirm the entry has synced.

Step 3: keep the infotainment current

Check for MMI/MIB software updates in the Settings/Update menu. Audi has shipped several updates that specifically address charging preference sync issues. Q4 e-tron owners on older MEB software in particular tend to see this resolved by updating to a newer build.

Step 4: if a factory reset is needed

A full infotainment reset clears the symptom in most cases but also wipes radio favourites, paired phones, and seat memories. If you do it, sign back into myAudi first and verify the connection before re-creating charging locations.

Where the cable comes in

Location memory is a software issue, but if your daily home charging is already a hassle because of an aging cable, fixing both at once is a relief. A Voldt® Audi-compatible Type 2 charging cable is the simple, reliable part of the home setup that doesn't depend on cloud sync.

Bottom line

Forgotten charging locations are almost always a myAudi account or MMI software issue, not the car "breaking." Verify the account, recreate the location cleanly, and keep the infotainment up to date.